Shipping delays and slow response time

The last several weeks has seen a flurry of activity here at Calyx: we've hired our third staff member, Jeff Landale, had a deluge of new members sign up, moved our office and data center... and then temporarily evacuated the new office after a small fire in another of the building's offices (thankfully no one was injured and the fire did not reach Calyx's space).

This has caused a backlog in shipping out hotspots to new and renewing members, and in responding to questions and requests sent to our help desk. We're working through this backlog as quickly as we can and appreciate your patience -- and if your patience has run out and you're firmly in the realm of impatience, we understand. These delays shouldn't happen, and we're sorry that they are.

If you have questions about your membership, the wireless internet hotspots, or anything else, please send them to helpdesk@calyxinstitute.org .